Integrations
Helpdesk Integration
Arif AI integrates with Mjara Helpdesk to provide AI-powered customer support automation. From auto-triaging incoming tickets to drafting responses and finding solutions, the AI assists your support team at every step.
Helpdesk Tools
| Tool | Description |
|---|---|
helpdesk_ticket_manager | Create, read, update, and close support tickets |
helpdesk_triage | Automatically classify tickets by priority, type, and assign to the right team |
helpdesk_responder | Generate professional response drafts based on ticket context |
helpdesk_summarizer | Summarize long ticket threads and resolutions |
helpdesk_analyzer | Analyze customer sentiment and detect escalation signals |
helpdesk_solution_finder | Search for similar previously resolved tickets |
Auto-Triage Flow
Example Usage
Triage a ticket:
"Classify and assign ticket HD-TICKET-001"
Draft a response:
"Write a reply to the customer on ticket HD-TICKET-042"
Find similar tickets:
"Find resolved tickets similar to the payment issue in HD-TICKET-100"
Summarize a thread:
"Summarize the conversation in ticket HD-TICKET-055"