Introduction

Mjara Helpdesk is a modern, open-source customer support and ticketing system designed to help teams manage customer inquiries efficiently.

Key Features

• Ticket Management - Create, track, and resolve customer support tickets
• Knowledge Base - Build a self-service portal for common questions
• SLA Management - Define and track service level agreements
• Team Collaboration - Assign tickets to agents and teams
• Email Integration - Automatically create tickets from incoming emails
• Customer Portal - Allow customers to submit and track their tickets
• Analytics & Reporting - Monitor team performance and ticket metrics

Getting Started

To get started with Mjara Helpdesk, check out the Setup Guide for configuration steps.

Need Help?

If you encounter any issues or have questions, please contact our support team.